Refund policy
At Fuel the Savage, we stand behind our products with a 365-day money back guarantee.
We want you to feel confident trying our products. If for any reason you’re not satisfied, just reach out to us within 365 days of receiving your order, and our team will help you with the next steps.
To start a return or refund request, contact us at service@fuelthesavage.com.
Our 365-Day Money Back Guarantee
We believe in giving our customers a fair amount of time to try our products and decide whether they’re a fit.
If you’re not happy with your purchase, we’re here to help. Our goal is to make the process simple, reasonable, and fair.
How to Start a Return or Refund
To request a return or refund, email service@fuelthesavage.com with your order details.
If your request is approved, we’ll provide instructions on how and where to send your package. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
You can always contact us at service@fuelthesavage.com with any questions about your order, return, or refund.
Damages and Order Issues
Please inspect your order when it arrives. If your item is defective, damaged, or if you received the wrong item, contact us right away at service@fuelthesavage.com so we can review the issue and make it right.
Exchanges
The fastest way to get the item you want is to request a return for the original item and place a new order once the return is accepted.
Non-Returnable Items
Certain items may not be eligible for return, including sale items, gift cards, custom products, and other items marked as non-returnable where permitted.
If you have questions about whether your item is eligible, please contact service@fuelthesavage.com before requesting a return.
Fair Use of Our Guarantee
Our 365-day money back guarantee is designed to let customers try our products with confidence, but it must be used reasonably.
This policy is intended to cover the package you are currently using if the product is not a fit for you. It is not intended to allow customers to consume an entire 12-month supply and then request a full refund.
We also do not offer refunds for multiple unused bottles or large remaining quantities if a customer later decides they no longer want the product. Refund requests are reviewed with fairness and reasonableness in mind.
Refund Processing
Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method. Please note that it may take additional time for your bank or credit card provider to process and post the refund.